Contact us promptly with your order number, a description of the problem and clear photos where relevant. Keep the item and packaging while we review it. Your rights under South African consumer law are not removed by contacting us or by a seller’s own return policy.

For qualifying electronic transactions, the Electronic Communications and Transactions Act generally gives a consumer seven days after receipt of goods, or after concluding an agreement for services, to cancel without reason or penalty. The Act lists exceptions, and a direct cost of returning goods may be charged. See Buyer Protection for details.

The Consumer Protection Act provides a separate implied quality warranty. Where goods fail the statutory standards, a consumer may have a right within six months of delivery to return them at the supplier’s risk and expense and choose repair, replacement or refund. The facts and statutory requirements matter; contact us so the issue can be assessed.

Send a message through the Contact page with your order number, the item, the issue and the outcome you are requesting. We will confirm the next steps, including any return instructions. Do not send goods to an address unless we have confirmed it in writing.