Buyer Protection explains how to shop with care and what to do if an order goes wrong. It does not replace your rights under South African law.

How Celeb Drop purchases work

Celeb Drop is a South African marketplace featuring products listed by public figures and sellers. Before ordering, review the specific product page and checkout summary. Check the seller, item description and condition, quantity, total price, delivery charges and estimated dispatch or delivery timing. Listing information and the order confirmation form part of the record of what you ordered.

Payment methods available for your order are shown at checkout. Keep your order confirmation and payment reference. Do not share your password, banking PIN, one-time passcode, CVV or full payment-card number through email or the Contact form.

If an order has a problem

Contact us through the Contact page as soon as possible. Include your order number, the email used at checkout, a short description and, where useful, clear photos. Keep the item and packaging, and retain delivery and payment records. Do not return an item until you receive written return instructions.

• Payment taken but no order confirmation: Check your account order history and email spam folder before trying again. Contact us with the transaction reference and approximate amount; never include full card or banking credentials.
• Delivery is late or missing: Check the dispatch details and delivery estimate in your confirmation, then contact us with your order number. We will help establish the order status and next steps.
• Item arrived damaged, faulty or materially different from its description: Contact us promptly with photos and details. We will review the issue with the relevant seller and explain the available next steps. Your statutory rights remain in place.

Online cancellation rights

Under section 44 of the Electronic Communications and Transactions Act 25 of 2002, a consumer may generally cancel a qualifying electronic transaction without reason or penalty within seven days after receiving goods, or within seven days after concluding an agreement for services. For goods, the consumer may be liable for the direct cost of returning them. The Act sets out exceptions, including certain personalised or made-to-specification goods, goods that by their nature cannot be returned or deteriorate rapidly, opened software or recordings, and specified services or transactions. Whether an exception applies depends on the transaction and the Act.

To exercise an applicable cancellation right, notify us in writing through the Contact page within the relevant period and identify the order. We will confirm return instructions. Where section 44 applies, the Act provides for a refund within 30 days after cancellation, subject to its terms.

Faulty or poor-quality goods

The Consumer Protection Act 68 of 2008 provides quality protections separate from the ECTA cooling-off right. Under section 56, where goods fail to meet the standards in section 55, a consumer may within six months after delivery return them without penalty and at the supplier’s risk and expense. The consumer may direct the supplier to repair or replace the goods, or refund the price, as the Act provides. This right concerns qualifying quality failures; it is not a general six-month change-of-mind return window.

Refunds and returns

Refund eligibility depends on the reason for the return, applicable law and the terms shown for the particular item. A sale price or collectible status does not, by itself, remove statutory rights. If a refund is due, we will confirm when it has been initiated; the time it takes to appear can also depend on the payment provider or bank. Contact us if you need an update.

Need help or want to raise a concern?

Use the Contact page and include your order number. If you are unable to resolve a consumer dispute, you may seek guidance from the National Consumer Commission. This page is general information and does not limit any right available under applicable law.